Customers widely report that The INKEY List Oat Cleansing Balm effectively removes makeup, sunscreen, and impurities. Many users appreciate its gentle and soothing nature, noting it leaves skin feeling soft, hydrated, clean, and not stripped. It is frequently recommended for sensitive skin and is often considered beneficial for dry or acne-prone skin, with several users reporting it does not cause breakouts. A prominent positive aspect is its affordability. However, a common theme among reviews is that the balm can leave a residue or oily film, often necessitating a second cleanse. Packaging issues are also frequently mentioned, including product separation, difficulty dispensing, and melting in warmer conditions. Regarding sensory aspects, the balm's texture is often described as creamy, thick, or buttery, melting upon application. While some note a subtle or absent scent, others dislike a perceived "oat" or "oil" smell. Overall, many find the product performs well and does its job, though a segment of customers express general dissatisfaction, citing concerns such as feeling unclean or experiencing breakouts.