Customers report that cats generally enjoy the food's taste and flavour. Many perceive the product as healthy, balanced, and nutritionally complete, containing good quality ingredients. The food is frequently recommended, with numerous customers expressing an intention to repurchase. It is noted for supporting weight management, particularly for sterilised cats, and for being well-tolerated by cats with sensitive stomachs. Packaging is often praised for maintaining freshness. Some customers observed improvements in their cats' coat condition and activity levels, with several cats preferring this food over other brands. The biscuit size is considered appropriate, and the food's smell is often described as appealing. However, some customers consider the product to be expensive. It has also been recommended by veterinarians or other individuals.