FAQ

About Us

Home Tester Club is an online community of shoppers who test products and share reviews to help fellow shoppers buy better. Home Tester Club is home to thousands of product reviews, and by joining the club, you’ll be eligible to participate in free product tests, with samples delivered straight to your doorstep.
  • 100% uncensored reviews: All we expect from our members is honesty! Love your new shampoo? Not a fan of that new biscuit flavour? Your product reviews will not be censored on Home Tester Club – help others buy better by sharing your true product experiences.
  • Monthly competitions: From photo competitions to sweepstake surveys, there are great prizes to be won from Home Tester Club! Check the Competitions tab to see what’s up for grabs this month.
  • Have your voice heard: The voice of the consumer is the most credible voice of all. Your honest feedback on products is important, and will help the country’s leading brands develop better products for the market.
Home Tester Club is an online community of shoppers who test products and share reviews to help fellow shoppers buy better. Home Tester Club is home to thousands of product reviews, and by joining the club, you’ll be eligible to participate in free product tests, with samples delivered straight to your doorstep.

Participation

To join, simply click Join Now. Home Tester Club is 100% free to join.
Home Tester Club is available in Australia, Brazil, Canada, China, France, India, Indonesia, Malaysia, Singapore, South Africa, USA and UK. We’re currently expanding, and hope to be available in your country soon.
We want Home Tester Club to be the best online community for grocery product ratings and reviews. To achieve this, we expect our members to share their honest reviews on the products that they’ve tested through Home Tester Club, or tried independently. There are no costs associated with being a member – but we do hope you’ll write reviews and get involved in our competitions.
Testing products is one of the most exciting parts of being a Home Tester Club member. Visit the “Test” section of the website to register your interest for product tests during recruitment periods. Keep in mind, we want to make sure that the right products are getting into the hands of the right consumers. Before we send out products, we’ll have you answer a few pre-qualifying questions to ensure that you’re the right type of person to test the product. While you may not be suited for every product test, don’t be discouraged – keep an eye on your inbox for invites from us.

Product Testing

When you sign up as a member, we’ll ask a few questions to help us understand your consumer profile. A combination of this information, as well as prequalifying questions (specific to product tests), will determine the best members to test a product.
We only want to send products that are relevant to you. By registering and completing your profile, we’ll know not to send baby products to a member who doesn’t have any babies.
If you apply for a product test and you’re selected to participate, we’ll let you know via email.
Congratulations. Typically, a product can take 1-3 weeks to be delivered once you’ve been selected for a test.
If you’re selected for a product test and you haven’t received the product after 3 weeks, please take the following steps:
  • Log in to your account, and visit your Dashboard by clicking your name on the top right corner. Next, select “Profile details” to make sure your address is correct.
  • If your address is incorrect, your product won’t reach you. Please update your address.
  • If your address is correct, check to see if there are any postage delays in your area.
  • If all looks well, there’s a chance your package may have gone missing. Unfortunately, this happens occasionally, and due to limited supply, we cannot re-send you the lost product.
Great! Read the flyer that was delivered with your product, as this will include the directions for your product test. We’ll be sending you a link via email to access your feedback survey, so you can share your thoughts on the product with us. Remember, be honest!
  • Tester Tip: Take a photo of you using your product and share it on our Facebook page or to your Instagram. Make sure to follow us and use the hashtag #HomeTesterClub for your chance to win prizes or be featured.
While we would love to include every member in our product tests, we have a rather large community and only a limited number of products to send out. The best way to enhance your chances of being selected is to complete your Home Tester Club profile, and to apply for product tests as soon as you’re invited to register.

Reviewing Products...

If you want to leave a review on a certain product, use the search bar to see if we have a product page for that item yet. If we do, feel free to leave a review. If you can’t find the product page you’re looking for, send us a note and we’ll add it to the site.
At Home Tester Club, we’re relying on your honest reviews to help fellow shoppers buy better. If you didn’t like a product, tell us.
Negative reviews are still honest reviews. We want to hear your real opinions on the products that matter to you. With the exception of inappropriate or abusive language, your feedback will never affect your chances of being selected for future tests.
We love it when our members get creative. To leave a photo or video review, click “Upload a photo/record a video” under the picture of the product.
A photo or video review may not automatically upload to the site as these types of review require approval by the team at Home Tester Club. Don’t worry, if approved, you’ll see it in 1-2 days.
The reviews on Home Tester Club are left by members who have tried the product as a part of a product test, as well as members who have tried products independently. You can use the filter menu on each product page to read reviews sorted by: HOME TESTED, I HAVE TRIED THIS, RATING or DATE.

Competitions

At least once a month we’ll host a competition with great prizes to be won. Simply check the competitions tab each month to see what’s up for grabs. We also hold mini-comps on Facebook and Instagram so make sure to look us up and follow along.

My Account

The more you participate, the more points you can earn as a Home Tester Club member.
Member participation is what makes Home Tester Club great. Badges are symbols of contributions to the Club. The more active you are, the more badges you’ll earn – and the more badges you earn, the more chances you’ll have to be rewarded.
There are all sorts of ways you can earn a badge: writing reviews, sharing photo and video uploads, completing surveys, and spreading the word on social media will all lead to badges.
Some badges are earned more easily than others – but don’t let that stop you from earning them all. There are 3 categories of badges you can earn:

  • Earn Club badges by completing your member profile, and writing reviews.

  • Earn Community badges by getting involved with – you guessed it, the community! Photo uploads, video uploads, and survey participation is a sure way to earn a badge.

  • Earn Expert badges by writing reviews for multiple products within a category.


Passionate about your favourite shampoo or conditioner? Feel strongly about a new face cream regime? Share your reviews and you’ll earn a Health & Beauty Expert badge in no time.
All your badges are housed in the My Badges tab of your Dashboard. Your Achievements Bookshelf will display the badges you’ve earned, and the ones you’ve yet to achieve. There are also handy hints on how to level up from Bronze to Silver badge status, and Silver to Gold badge status.
Soon enough, we’ll be introducing Home Tester Club challenges to reward members with awesome prizes for the badges they’ve earned. One challenge we might involve giving prizes to Pet Experts, and another challenge we might be rewarding our Video Reviewers! To get involved, simply keep on participating and contributing to the community.
Curious about where you sit among other members? At any time, check out the leader board in the My Badges tab of your Dashboard to see which badges members in the community are achieving.
At Home Tester Club, we believe your information should be kept private. Your personal details including your name, address and email will never be shared with anyone outside Buchanan, unless you opt to share details with fellow members. Usually, only your first and last name will be visible on our website. If you’re testing a product, your responses may be shared with the brands and companies who own the product. For more information, please see our Privacy Policy.
While you’re welcome to participate without connecting your social media accounts, some of our product tests will encourage you to utilize your social media account if you have one.
Keeping your details up to date is essential to being selected for product tests and successful deliveries. Click Here
Make sure your log in details i.e. your email and password that you signed up with are correct. If you still can’t log in, try resetting your password. Enter your email address that you used to sign up and we will send you an email with a link to reset your password.
We’re sad to see you go, but Home Tester Club is not for everyone. To delete your account, Click Here