The creamer is widely praised for its delicious and enjoyable taste, often described as rich, creamy, smooth, and full of flavor. Many customers appreciate its seasonal appeal, frequently associating it with winter and holidays. The product's lactose-free formulation is a significant benefit for users with dietary restrictions. Its single-serve format and lack of refrigeration requirement are highly valued for convenience, enabling use at work, during travel, or on the go. Customers also commend the balanced peppermint and mocha flavor, noting it is often not overpowering. The creamer is recognized for its versatility, being used in hot cocoa, milkshakes, and iced coffee in addition to traditional coffee. A notable number of reviewers express loyalty to the Coffee Mate brand. A smaller segment of feedback indicates dissatisfaction with the taste, describing it as chemically or too sweet. Some customers also express a desire for the product to be available year-round.