Customers generally report positive results and find the jade roller and gua sha effective. Many experience a reduction in facial puffiness and describe the tools as relaxing or providing a pleasant sensation. The cooling effect, often enhanced by refrigeration, is a frequently mentioned benefit. Users commonly integrate the set into their skincare routines, observing improvements in wrinkles, fine lines, skin firmness, lifting, and jawline or facial contour. The tools are noted for being easy to use and are cited for promoting lymphatic drainage, improving circulation, and relieving tension. Consistent use is often emphasized as important for visible results, and application with a serum, oil, or moisturizer is recommended for smooth gliding and enhanced product absorption. A minority of reviews mention negative experiences, including a lack of noticeable results, quality concerns, or issues with durability.