FAQ

About Us

Home Tester Club is an online community of shoppers who test products and share reviews to help fellow shoppers buy better. Home Tester Club is home to thousands of product reviews, and by joining the club, you’ll be eligible to participate in free product tests, with samples delivered straight to your doorstep.
  • 100% uncensored reviews: All we expect from our members is honesty! Love your new shampoo? Not a fan of that new biscuit flavour? Your product reviews will not be censored on Home Tester Club – help others buy better by sharing your true product experiences.
  • Weekly competitions: From photo competitions to sweepstake surveys, there are great prizes to be won from Home Tester Club at least every week! Check the Win Sweet Win post on the Home Page every Monday to see what’s up for grabs!
  • Have your voice heard: The voice of the consumer is the most credible voice of all. Your honest feedback on products is important, and will help the country’s leading brands develop better products for the market.
Home Tester Club is an online community of shoppers who test products and share reviews to help fellow shoppers buy better. Home Tester Club is home to thousands of product reviews, and by joining the club, you’ll be eligible to participate in free product tests, with samples delivered straight to your doorstep.

Participation

To join, simply click Join Now. Home Tester Club is 100% free to join.
Home Tester Club is available in Australia, Brazil, Canada, China, France, India, Indonesia, Malaysia, Singapore, South Africa, USA and UK. We’re currently expanding, and hope to be available in your country soon.
We want Home Tester Club to be the best online community for grocery product ratings and reviews. To achieve this, we expect our members to share their honest reviews on the products that they’ve tested through Home Tester Club, or tried independently. There are no costs associated with being a member – but we do hope you’ll write reviews and get involved in our competitions.
Testing products is one of the most exciting parts of being a Home Tester Club member. Visit the “Test” section of the website to register your interest for product tests during recruitment periods. Keep in mind, we want to make sure that the right products are getting into the hands of the right consumers. Before we send out products, we’ll have you answer a few pre-qualifying questions to ensure that you’re the right type of person to test the product. While you may not be suited for every product test, don’t be discouraged – keep an eye on your inbox for invites from us.

Product Testing

When you sign up as a member, we’ll ask a few questions to help us understand your consumer profile. A combination of this information, as well as prequalifying questions (specific to product tests), will determine the best members to test a product.
We only want to send products that are relevant to you. By registering and completing your profile, we’ll know not to send baby products to a member who doesn’t have any babies.
If you apply for a product test and you’re selected to participate, we’ll let you know via email.
Congratulations. Typically, a product can take 1-3 weeks to be delivered once you’ve been selected for a test.
If you’re selected for a product test and you haven’t received the product after 3 weeks, please take the following steps:
  • Log in to your account, and visit your Dashboard by clicking your name on the top right corner. Next, select “Profile details” to make sure your address is correct.
  • If your address is incorrect, your product won’t reach you. Please update your address.
  • If your address is correct, check to see if there are any postage delays in your area.
  • If all looks well, there’s a chance your package may have gone missing. Unfortunately, this happens occasionally, and due to limited supply, we cannot re-send you the lost product.
Great! Read the flyer that was delivered with your product, as this will include the directions for your product test. We’ll be sending you a link via email to access your feedback survey, so you can share your thoughts on the product with us. Remember, be honest!
  • Tester Tip: Take a photo of you using your product and share it on our Facebook page or to your Instagram. Make sure to follow us and use the hashtag #HomeTesterClub for your chance to win prizes or be featured.
While we would love to include every member in our product tests, we have a rather large community and only a limited number of products to send out. The best way to enhance your chances of being selected is to complete your Home Tester Club profile, and to apply for product tests as soon as you’re invited to register.

Reviewing Products

If you want to leave a review on a certain product, use the search bar to see if we have a product page for that item yet. If we do, feel free to leave a review. If you can’t find the product page you’re looking for, send us a note and we’ll add it to the site.
At Home Tester Club, we’re relying on your honest reviews to help fellow shoppers buy better. If you didn’t like a product, tell us.
Negative reviews are still honest reviews. We want to hear your real opinions on the products that matter to you. With the exception of inappropriate or abusive language, your feedback will never affect your chances of being selected for future tests.
We love it when our members get creative. To leave a photo or video review, click “Upload a photo/record a video” under the picture of the product.
A photo or video review may not automatically upload to the site as these types of review require approval by the team at Home Tester Club. Don’t worry, if approved, you’ll see it in 1-2 days.
The reviews on Home Tester Club are left by members who have tried the product as a part of a product test, as well as members who have tried products independently. You can use the filter menu on each product page to read reviews sorted by: HOME TESTED, I HAVE TRIED THIS, RATING or DATE.

Competitions

Every week we host a competition for great prizes to be won. Simply check the Win Sweet Win post on the Home Page every Monday to see what’s up for grabs. We also hold mini-competitions on Facebook and Instagram, so make sure to look us up and follow along.

My Account

Statuses are based on the number of product tests you have participated in. Once you complete your first product test, you will officially be recognised as a Home Tester. Complete 20 product tests to become a Home Tester Ace, 50 product tests to become a Home Tester Pro, and 100 product tests to become a Home Tester Master. Check your status by visiting ‘My Dashboard’.
Badges are symbols of your review contributions to Home Tester Club. To earn badges, leave reviews on products that you’ve tried. To see which badges you’ve earned, and which badges you’ve yet to earn, visit the My Badges section within ‘My Dashboard’.
We have simplified our badges to improve your experience, which means some badges have been eliminated. Not to worry, the value of any previously earned badges which no longer exist have been converted into points, so your hard work is reflected in your Home Tester Club points total.
Members can earn points by contributing to the Home Tester Club by leaving reviews for products you have tried, uploading photos or videos of your trial, registering for new trials, completing surveys, posting and replying to questions and liking other members’ reviews

Home Tester Club points have no monetary value and cannot be redeemed for anything – however, the more points you earn the better your chances of being invited to exclusive product tests.
Your badges are housed in the My Badges tab of your Dashboard. From here you can see which badges you've earned, and which you have yet to earn. There are also handy hints on how to level up from bronze to silver badges, and silver to gold badges.
Soon enough, we’ll be introducing Home Tester Club challenges to reward members with awesome prizes for the badges they’ve earned. One challenge we might involve giving prizes to Pet Experts, and another challenge we might be rewarding our Video Reviewers! To get involved, simply keep on participating and contributing to the community.
Curious about where you sit among other members? As part of our next update, Home Tester Club will be introducing a leaderboard, showcasing our top point earners across the community. Top scoring members will have the opportunity to participate in exclusive product tests.
At Home Tester Club, we believe your information should be kept private. Your personal details including your name, address and email will never be shared with anyone outside Buchanan, unless you opt to share details with fellow members. Usually, only your first and last name will be visible on our website. If you’re testing a product, your responses may be shared with the brands and companies who own the product. For more information, please see our Privacy Policy.
Yes, you can connect your Home Tester Club account to your existing Facebook and Instagram accounts by visiting ‘My Dashboard, Settings, Socials’ and switching the connection on.
While you’re welcome to participate without connecting your social media accounts, some of our product tests will encourage you to utilize your social media account if you have one.
Keeping your details up to date is essential to being selected for product tests and successful deliveries. Click Here
Make sure your log in details i.e. your email and password that you signed up with are correct. If you still can’t log in, try resetting your password. Enter your email address that you used to sign up and we will send you an email with a link to reset your password.
We’re sad to see you go, but Home Tester Club is not for everyone. To delete your account, Click Here