The product is frequently described as gentle, suitable for sensitive skin, and effective in preventing irritation, rashes, or dryness, including for individuals with conditions like eczema. Many users appreciate the product's scent, variously describing it as amazing, lovely, refreshing, clean, mild, pleasant, or not overpowering, though a few found the scent too strong or reported that added fragrance caused skin irritation. The wash is noted for leaving skin feeling moisturized, soft, nourished, and free from dryness after use. The product generally lathers well, producing suds or a rich foam, though one review indicated it did not spread effectively. Customers generally find the product effective for cleaning hair and body, removing dirt and impurities, and leaving them feeling clean and refreshed; however, one review questioned its complete cleansing ability for hair. The 2-in-1 feature is highlighted for its convenience, streamlining bath routines, and offering versatility. The product is reported to be tear-free and does not cause eye irritation. Several reviews mention the product's inclusion of natural or "good" ingredients and its freedom from harsh chemicals, with some noting it is vegan. The bottle design is praised for being tall, slender, easy to hold, and convenient for dispensing. The product's price was mentioned by customers, with one finding it expensive and another considering it reasonable. A significant number of customers express high satisfaction, indicate an intent to repurchase, or recommend the product to others.